# CXBuilder

> CXBuilder is a team of customer-experience (CX) specialists who design, build and operate mission-critical contact-center platforms on AWS — primarily Amazon Connect — delivered as code in the client's own AWS account. Campaign platform: "AI for Humans", locked to the brand line "Where science and art meet humanity" (the same line the footer lockup and the social cards carry). The team has designed and operated the largest Amazon Connect deployment for government (150M+ contacts a year, on a scale-and-scrutiny bar higher than most commercial estates) and holds AWS Advanced Tier and Amazon Connect Service Delivery designations.

Key facts:

- Four fixed-scope offerings (01 CX-AI Readiness Assessment — no cost; 02 CX Migration Factory — 6–8 weeks; 03 CX-AI Agentic Build — 5–6 weeks; 04 CX Managed Services — ongoing, tiered); infrastructure delivered as code in the customer's AWS account
- Outcomes (CXBuilder-delivered Amazon Connect platforms, 2019 to date): 150M+ contacts/year at current run rate on the largest Amazon Connect deployment for government, which CXBuilder designed and operates; 40+ Amazon Connect production cutovers delivered end to end since 2019; 0 unplanned customer-facing downtime events across those cutovers (planned maintenance windows excluded, which is why this sits beside the uptime figure rather than contradicting it); 99.9%+ monthly uptime on platforms under management
- Company: CXBuilder.ai, LLC, founded 2024 in Clayton, Missouri, USA; 14 people. The team has been delivering Amazon Connect since 2019, which is why the delivery record above predates the company.
- Focus: agentic AI in the contact center measured on resolution (not containment/deflection)
- Verification: AWS Partner Solutions Finder listing https://partners.amazonaws.com/partners/001aq000007uCgoAAE/CXBuilder.ai; AWS Marketplace seller profile https://aws.amazon.com/marketplace/seller-profile?id=seller-nlyshjqbxiiwc; open-source Amazon Connect and AWS CDK work https://github.com/CXBuilder
- Contact: https://cxbuilder.ai/contact-us (30-minute call with a CX specialist, response within one business day)

## Services

- 01 [CX-AI Readiness Assessment](https://cxbuilder.ai/services/cx-ai-readiness-assessment) — Clarity: Fixed-scope assessment that turns contact-center AI ambition into a defensible, costed plan grounded in the client's own data. Delivered at no cost.
- 02 [CX Migration Factory](https://cxbuilder.ai/services/migration-factory) — Continuity: One line of business migrated to Amazon Connect and delivered as code, plus a costed plan for the full environment
- 03 [CX-AI Agentic Build](https://cxbuilder.ai/services/cx-ai-agentic-build) — Empathy: Fixed-scope agentic build on Amazon Connect — one intent, in production, governed end to end, proven against a resolution scorecard
- 04 [CX Managed Services](https://cxbuilder.ai/services/cx-managed-services) — Care: Dedicated Amazon Connect platform engineered and operated for one flat monthly fee with SLAs backed by service credits

## Articles

- [Blog index](https://cxbuilder.ai/insights): Field notes on customer experience and AI from the CXBuilder team
- [Stop Making Callers Wait](https://cxbuilder.ai/insights/stop-making-callers-wait): Reducing hold time isn’t just good service — it’s a competitive advantage your customers will notice.
- [Scaling Amazon Connect Health Checks](https://cxbuilder.ai/insights/scaling-amazon-connect-health-checks): Routine health checks for Amazon Connect uncover hidden issues before they affect your customers’ experience.
- [What Makes an Experience?](https://cxbuilder.ai/insights/what-is-an-experience): The experience you create across every touchpoint directly influences trust, loyalty, and growth.

## Team

- [Jason Shaffer](https://cxbuilder.ai/team/jason-shaffer): Founder/CEO
- [Sam Frederick](https://cxbuilder.ai/team/sam-frederick): Director of Product
- [Ivan Bliskavka](https://cxbuilder.ai/team/ivan-bliskavka): Director of Engineering
- [Miriam Henson](https://cxbuilder.ai/team/miriam-henson): Director of Business Operations

## Company

- [About](https://cxbuilder.ai/about-us): The team, values and operating model
- [Contact](https://cxbuilder.ai/contact-us): Book a 30-minute call and an honest read on fit
- [Privacy Policy](https://cxbuilder.ai/privacy): What this website collects — contact form, Google Analytics, LinkedIn advertising measurement
- [Terms of Use](https://cxbuilder.ai/terms): Terms for using this website

## Optional

- [Sitemap](https://cxbuilder.ai/sitemap.xml)