AI for Humans
Where science and art meet humanity
CXBuilder is your team of CX specialists, designing, building, and operating mission-critical contact centers on Amazon Connect.
Outcomes you can trust. Experiences worth having.
What does mission-critical CX look like in numbers?
- 150M+
- Contacts a year on the largest Amazon Connect deployment for government
- 40+
- Amazon Connect production cutovers delivered end to end since 2019
- 0
- Unplanned customer-facing downtime events across those cutovers
Modernizing CX takes specialists, not generalists
Migrating a legacy contact center, or moving sensitive, regulated customer data to the cloud, demands a level of CX specialization even the strongest teams have gaps in. CXBuilder embeds our modular team of CX specialists with yours to migrate your entire customer experience stack to modern, AI-powered solutions.
How do you get from first question to live in production?
Four fixed-scope Amazon Connect offerings, taken in order or on their own. Each one stands alone and produces exactly what the next one needs.
A specialist team with an outsized record
CXBuilder is a modular team of customer experience specialists who embed with your teams to design, build, and operate mission-critical CX, securely and measurably. We have experience delivering some of the toughest, most compliance-heavy CX work in the country, and we bring that same rigor to regulated enterprises across insurance, healthcare payers, banking, airlines, fintech and US Government.
