CX Managed Services
We run the platform. You run the business. A dedicated platform in your own AWS account for one flat monthly fee.
Outcomes you can trust. Experiences worth having.
Onboarded in weeks, run for the long term
Onboard
Weeks 1–2
We stand up the platform as code inside your AWS account: your keys, your CloudTrail.
Commence
Week 3
SLA baseline, runbooks and 24×7 coverage go live, with named owners assigned.
Run
Ongoing
Monitored, patched and changed on committed timelines, with routine change included rather than quoted.
Report
Monthly
Health reporting, business reviews and audit evidence on demand.
Grow
When ready
Add new lines of business or additional capabilities when you are ready, on your terms.
What’s included
Named platform owners
A named Lead Platform Engineer owns your platform; a Service Manager owns the commercial relationship.
24×7 operations
Monitoring, incident response and security patching around the clock, on committed SLAs with financial consequences.
Routine change included
Queues, prompts, routing, hours and skills are included in the monthly fee, not quoted per change.
Audit evidence on demand
An always-auditable environment: your keys, your CloudTrail, your accounts, with evidence produced when you ask.
A platform you own, run by specialists
A dedicated Amazon Connect platform in your own AWS Organization
A named Lead Platform Engineer and Service Manager
24×7 monitoring, incident response and security patching
Routine changes included: queues, prompts, routing, hours, skills
SLAs backed by service credits, and audit evidence on demand
Outcomes you can trust. Experiences worth having.
Specialists, not generalists
Scalable Expertise
We are an Amazon Connect Service Delivery designated and AWS Advanced Tier partner. Everything as code on proven blueprints, no console changes, ever.
Trusted Reliability
99.9%+ uptime architectures and tested disaster recovery runbooks, on FedRAMP Moderate inheritance mapped to HIPAA, PCI or SOC 2. Your keys, your CloudTrail, your accounts.
Embedded Flexibility
Exit is a term, not a negotiation: nothing to migrate, because nothing ever left your AWS Organization.
Operated like it's ours
- 99.9%+
- Monthly uptime across CX platforms under our management
- 24×7
- Monitoring, alerting and incident response
- 15 min
- Sev-1 response commitment on our Mission-Critical tier
Questions, answered
Engineering, monitoring, patching, incident response and routine change: queues, prompts, routing, hours and skills. No per-seat licensing and no professional-services invoice for every change.
Standard suits active or AI-enabled operations with steady change: single region, 30-minute Sev-1 response, 15 changes a month. Mission-Critical suits high-volume operations: two regions active-standby, 15-minute Sev-1 response, 30 changes with next-business-day turnaround.
You do. The platform lives in your AWS Organization, under your keys and your CloudTrail. We operate it; you own it.
You request, we implement on the committed turnaround for your tier: one or three business days. Routine change is included in the fee, so you are never quoted for keeping the platform current.
Exit is a term, not a negotiation. Nothing ever left your AWS Organization, so there is nothing to migrate. The platform, the code and the data are already yours.
One flat fee. Two levels of coverage.
Both tiers run in your own AWS Organization on SLAs backed by service credits, with routine change included. Pick the response and change capacity that matches how critical the platform is to the business. Fees are quoted per account.
Standard
For active or AI-enabled operations with steady change activity. One flat monthly fee, quoted per account.
Dedicated platform in your own AWS account
Named Lead Platform Engineer and Service Manager
Single region, Dev and Prod environments
30-minute Sev-1 response, 6-hour resolution target
15 routine changes a month, 3-business-day turnaround
Named Lead Engineer plus shared Connect engineering
Monthly health report and quarterly business review
Mission-Critical
For high-volume operations where an hour of downtime is a board-level event. One flat monthly fee, quoted per account.
Everything in Standard
Two regions active-standby, Dev, Test, Prod and disaster recovery
15-minute Sev-1 response, 3-hour resolution target
30 routine changes a month, 1-business-day turnaround
Named Lead Engineer plus a dedicated Connect engineer
Weekly scorecard and monthly executive review
Ongoing control mapping and audit evidence for the platform we operate
The monitoring and reliability patterns we run on platforms under management are documented in our operations write-ups.
