CX-AI Readiness Assessment
Know before you build. A fixed-scope assessment that tells you what is safe to automate, what migrating takes, and where your compliance exposure is, grounded in your own data.
Outcomes you can trust. Experiences worth having.
What’s included
Current-state inventory
Platform, flows, integrations and data boundary: a complete picture of your contact-center environment as it actually runs today.
AI-governance readiness indicators
Your readiness read across guardrails, escalation and monitoring, so you know what is safe to automate, and what is not.
Exposure indicators
FedRAMP, HIPAA and PCI exposure surfaced inside your boundary, for your team to validate.
Roadmap and business case
A prioritized modernization roadmap with an ROI case built from your own baseline, executable by the same team that wrote it.
Three to four weeks, fixed scope
Discover
Week 1
Reading only configurations, we inventory the environment (platform, flows, integrations) and baseline your contact volumes and resolution performance.
Assess
Week 2
Candidate AI use cases are screened against governance guardrails and your compliance exposure.
Model
Week 3
We quantify the opportunity and build the business case from your own data, not industry averages.
Recommend
Week 4
A sequenced roadmap, walked through with your leadership in an executive readout you can act on the same week.
A plan you can defend
Current-state inventory: platform, flows, integrations, data boundary
AI-governance readiness indicators: guardrails, escalation, monitoring
Exposure indicators across FedRAMP, HIPAA and PCI, inside your boundary, for your team to validate
Prioritized modernization roadmap and costed business case
Executive readout with the team that wrote it
Outcomes you can trust. Experiences worth having.
No cost, and the terms stated up front
The assessment is delivered at no cost, with no obligation attached to it. The terms are set out here rather than discovered in redlines.
No cost. The assessment is delivered at no charge, and there is no obligation to buy.
The report is confidential work product. You keep it, and you owe nothing for it.
Your estate data is left confidential. Everything stays in your boundary.
Specialists, not generalists
Scalable Expertise
We are an Amazon Connect Service Delivery designated and AWS Advanced Tier partner. Full CX lifecycle specialists, design, build and operate, who prototype in days, not months.
Trusted Reliability
99.9%+ uptime architectures and tested disaster recovery runbooks, with findings framed for your compliance regime, in an always-auditable, in-boundary environment.
Embedded Flexibility
We embed with your team and fill only the gaps you need, direct or through your prime.
Evidence before investment
- 3–4 wks
- From kickoff to executive readout, fixed scope
- 30+
- Readiness signals assessed across data, channels and teams
- 1
- Prioritized and budgeted roadmap
Questions, answered
Three to four weeks, fixed scope. The timeline is agreed at kickoff and the executive readout closes the engagement. No open-ended discovery.
Access to your platform documentation, flows and integration inventory, plus a few hours with the people who run the operation day to day. We work inside your AWS boundary and under your security policies.
No. We assess legacy environments (Genesys, Avaya, Cisco, NICE and others) as well as Amazon Connect environments that are underperforming. The method is the same; the findings are specific to your environment.
The roadmap scopes the next step directly: a Migration Factory first-line migration or a CX-AI Agentic Build first intent in production, with no re-discovery. The business case travels with it, so leadership can decide with numbers in hand.
The same CX specialists who would build what it recommends. CXBuilder designs, builds and operates mission-critical CX on AWS. The plan is executable because the people who wrote it can execute it.
The assessment starts from how customers actually move through your estate rather than from a feature list. That thinking is set out in our field notes on CX strategy.
