CX Migration Factory
Migrate one line of business to a modern AWS customer experience stack. We deliver contact center migrations delivered as code in your own AWS account.
Outcomes you can trust. Experiences worth having.
Six to eight weeks, one line of business
Assess
Week 1
We inventory source flows and verify the real integration boundaries: the ones that actually gate the migration.
Design
Week 2
Target Amazon Connect architecture and governance design, adapted from proven blueprints rather than drawn from scratch.
Build
Weeks 3–5
Flows, landing and integrations built as infrastructure as code, reusing our proven libraries.
Validate
Week 6
Functional, parity and user acceptance testing through to sign-off.
Cutover
Weeks 7–8
One governed go-live, hypercare, and the plan for the waves that follow.
What’s included
One line of business with full experience parity
A single IVR or line of business migrated to parity on Amazon Connect, running in your own AWS account.
Target architecture
Land, Treat, Route, Resolve: an Amazon Connect architecture designed for the full environment and proven on one line.
Governance instrumentation
Audit trail and guardrails as code from the first commit, so your existing control evidence keeps working.
Costed full-environment plan
A sequenced, wave-based migration plan for the rest of the environment, priced from real delivery data.
Proof, then a plan
One line of business live at parity on Amazon Connect, in your AWS account
Target Land / Treat / Route / Resolve architecture
Governance instrumentation: audit trail and guardrails as code
Everything delivered as code, nothing locked in a console
A costed, wave-based migration plan for the full environment
Outcomes you can trust. Experiences worth having.
Specialists, not generalists
Scalable Expertise
We are an Amazon Connect Service Delivery designated and AWS Advanced Tier partner. Enterprise scale, everything as code, reusing proven blueprints.
Trusted Reliability
99.9%+ uptime architectures and tested disaster recovery runbooks, on infrastructure as code and gated CI/CD that keep the environment always-auditable, so your existing control evidence keeps working.
Embedded Flexibility
Like-for-like parity by default; we work as a subcontractor within your existing prime or SI framework.
A factory, not a fire drill
- 40+
- Amazon Connect production cutovers delivered end to end since 2019
- 0
- Unplanned customer-facing downtime events across those cutovers
- 6–8 wks
- From kickoff to one line of business live at parity
Questions, answered
Genesys, Avaya, Cisco, NICE and others. The factory method targets the pattern, not the vendor: proprietary flow designers, vendor-specific scripts, middleware CTI. The approach holds across environments.
Because a full cutover is high-risk and hard to fund on faith. One line proves the model in your environment, with your integrations, and produces the delivery data that prices the rest of the migration honestly.
Flows, routing, queues and configuration are defined as infrastructure as code in your AWS account and promoted through gated CI/CD. No console changes. Every change is versioned, reviewable and auditable.
Six to eight weeks for one line of business, depending on integration complexity. The costed plan for the full environment is part of the deliverable.
You do. Everything runs in your AWS account, as code your team can read. There is nothing to migrate away from us if we part ways.
The engineering behind a cutover — health monitoring, parallel execution, flows as code — is documented in our operations write-ups.
